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category hotel as determined by the gradings within the
Official Hotel Guide. When we are obliged to make a major
change to your holiday arrangements, you will have the
following options: (a) accepting the changed arrangements as
notified to you, (b) purchasing another available holiday from
The Company. If it is more expensive you will have to pay
the difference but if it is cheaper, we will refund the
difference, or (c) cancel your holiday. If such a major change
is notified to you or your travel agent within 56 days of
departure then in all above cases, (a), (b) and (c), we will pay
you compensation on the scale set out below and, should
you choose option (c), we will also refund in full all monies
received (excluding amendment fees).
Period before scheduled departure within
which a major change is notified to you
or your travel agent
More than 55-29 28-15 14 days
55 days
days
days
or less
Compensation
per person
NIL
£10
£20 £30
However, in no case will we pay compensation if the change
is due to force majeure (see section 18).
12. If We Cancel Your Booking:
Although it is unlikely, we
reserve the right in any circumstances to cancel your holiday
more than 56 days before your planned departure date,
in which event we will refund all monies paid. We will only
cancel your holiday within 56 days of departure for reasons
of force majeure, in which event you will be offered an
alternative holiday of comparable standard or a full refund
of all monies paid.
13. Complaints & Disputes:
In spite of the many months of
planning, problems do occasionally occur. Should you be
unable to resolve your complaint locally, you must report it
immediately to The Company directly in order that the
matter may be rectified during your holiday. Failure to do so
promptly would deprive The Company of an opportunity to
resolve the issue. In the unlikely event that your problem is
not resolved satisfactorily whilst on holiday, your complaint
should be notified in writing to The Company within 28 days
of your return. Failure to notify The Company of any
grievance at the time will absolve The Company of all
responsibility in the settlement of any subsequent related
claim once you have returned.
14. Building Work & Noise:
Many cities and hotels change
and develop constantly. From time to time hotels have to
undertake maintenance and renovation. This could mean there
may be loss of some services as well as noise from building
equipment. Work may also be visible at the property. We
cannot predict when building work is likely to happen,
TERMS & CONDITIONS
however, when we do know, we will try to inform you prior to
your departure. There is bound to be some traffic noise if your
hotel is located close to a road and the sound of aircraft if
your hotel is in close proximity to an airport.
15. The Company’s Responsibility:
(a) The Company has
taken all reasonable steps to ensure the suppliers with whom
we do business are reputable and efficient and that they
comply with the laws of the country in which they operate.
The Company has also taken reasonable care in making the
holiday arrangements offered in this brochure and accepts
responsibility for ensuring that there are no deficiencies in
the services we are contractually obliged to provide and that
they are provided to a reasonable standard. Should
deficiencies occur then The Company will pay reasonable
compensation to a maximum of twice the total cost of the
holiday. This maximum amount will only be awarded in
extreme cases and when you have thus obtained no
enjoyment whatsoever from the holiday. In all other cases,
The Company will pay an amount it considers reasonable for
the inconvenience suffered. Please note that The Company
will not accept responsibility for disappointment suffered as
a result of unrealistic expectations. The Company does not
accept responsibility where there has been no fault on our
part or that of our suppliers or the cause was your own fault
or the actions of a third party unconnected with the holiday
arrangements, or could not have been foreseen or avoided
by us or our suppliers even if all due care had been exercised.
The Company has no liability for changes to, or cancellation
of schedules by, scheduled airlines and also has no liability if
you or any member of your party is prevented from
travelling on an aircraft, vehicle or vessel by any person in
authority at the airport, boarding point or port or is denied
access to accommodation by any person in authority
because you or the party member appears unfit to travel or
is likely to cause disturbance or discomfort to any other
travellers. In this latter instance full cancellation charges will
also be applied. (b) In the unfortunate event that you suffer
death or personal injury as a result of an activity forming
part of your prebooked holiday arrangements with The
Company, we accept responsibility except where there has
been no fault on our part or that of our suppliers or the
cause was your own fault, the actions of a third party
unconnected with the holiday arrangements or could not
have been foreseen or avoided by us or our suppliers even if
all due care had been exercised. (c) In the case of air, rail and
sea travel or hotel accommodation we limit our liability to
compensate you in accordance with the provisions of the
Montreal, Athens, Berne and Paris Conventions respectively.
(d) Where we accept responsibility it is a requirement that
you (i) assign to us your rights against the person or persons
responsible so that we may be subrogated to those rights
and claim in your place, (ii) will cooperate fully (at The
Company’s expense) should we or our insurers wish to
enforce those rights. (e) Should you or any member of your
party, through misadventure, suffer death, personal injury
or illness during the holiday arising out of an activity
unconnected with the prebooked holiday arrangements,
The Company may, where appropriate and at its discretion,
provide general advice and assistance in connection with any
claims you may have against third parties. The Company may
agree to assist with initial costs up to a maximum of £5,000
in total, provided you notify us of any intention to bring
legal action within 90 days of the misadventure. Any costs
incurred by The Company shall in any event be repaid to us
by the client where any claim is successful or the client has
the benefit of applicable insurance cover.
16. Brochure Accuracy:
All conditions and information
shown in this brochure are correct at the time of going to
print. Certain alterations may occur during the validity of this
brochure and we shall notify you of such changes at the
time of booking. If your holiday has already been confirmed,
we shall notify you or your travel agent immediately (see
section 11). In particular, you should note that the applicable
‘Condition of Carriage’ of the airline or airlines onto which
you are booked will apply. Likewise, certain facilities at the
hotels featured in this brochure may be unavailable at given
times of year (e.g. swimming pool closed for cleaning,
restaurant undergoing refurbishment or given over
temporarily to a specific function). In such instances, our
liability shall be limited to advising, wherever possible, you
or your travel agent of any significant changes and to offer
every assistance to ensure that your travel plans are not
inconvenienced or disrupted.
17. Special Requests:
If you have a special request for a
facility or service not advertised in this brochure
(e.g. adjoining rooms, specific bedding types or airline seat
requests), we shall pass it on to the relevant supplier but we
cannot guarantee that it will be met and we have no liability
to you if it is not. We cannot accept any booking that is
conditional upon special requests being met.
18. Force Majeure:
Except where otherwise stated in these
booking conditions, we will not be liable or pay you
compensation if our contractual obligations to you are
affected by any event which we or the suppliers of the
services in question could not, even with all due care,
foresee or avoid. These events can include, but are not
limited to acts of God, acts of any government, war
(whether declared or not), threat of war, other hostilities,
terrorist activity, civil strife, strikes, riots, fire, thefts,
epidemics, quarantine or medical regulations, natural and
nuclear disasters, medical or customers regulations, technical
or administrative problems with transport, industrial
disputes, closure of airports, breakdown in machinery or
equipment, unexpected airline flight rescheduling or similar
events beyond the control of The Company.
19. Forces Of Nature:
Natural occurrences including, but not
restricted to volcanic eruptions and hurricanes, are unlikely,
however they could result in disruption to your holiday or
flight schedule. Although such incidents are beyond the
control of The Company, we will always offer assistance to
ensure your well-being and safety, however we are not
responsible for any additional expenses incurred should you
be unable to travel as originally scheduled.
20. Governing Law:
All matters concerning the booking and
in particular, but without limitation, in respect of questions
of liability and quantum of damages under section 15, shall
be governed by English Law and the parties shall submit to
the exclusive jurisdiction of the English Courts.
21. Payments By Credit Card:
The escalating fees imposed
upon The Company by the credit card companies have
forced us to seek to cover at least part of the cost in
accepting payments in this way. We will therefore apply
2% (3% on American Express) to all payments by credit card,
as well as corporate debit cards.
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