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We want you to enjoy your holiday and would suggest you
start by carefully reading all the information contained
within this brochure, which should then enable you to select
the holiday most suitable for you. When you book a holiday
with us, we both enter into a legally binding contract with
obligations on both of our parts. The conditions set out
below define these obligations.
1. Your Financial Protection:
North America Travel Service,
(hereafter referred to as ‘The Company’) is a division of
Kennedy Travel (Yorkshire) Ltd. We are fully bonded under the
Civil Aviation Authority (CAA) Air Travel Organisers’ Licensing.
When you buy an ATOL protected air holiday from
The Company, you will receive a confirmation invoice and
ATOL certificate from us (or via our authorised agent through
which you booked) confirming your arrangements and your
protection under our Air Travel Organisers’ Licence number
2991. In the unlikely event of our insolvency, the CAA will
ensure that you are not stranded abroad or will arrange
to refund any monies you have paid to us for an advance
booking.
2. Your Holiday Contract:
When you make a booking you
guarantee that you have the authority to accept, and do
accept on behalf of your party, the terms of these booking
conditions. A contract will exist as soon as we issue our
confirmation invoice. This contract is made on the terms of
these booking conditions which are governed by English Law
and we both agree to submit to the jurisdiction of the
English Courts at all times.
3. Payment:
A non-refundable deposit of £250 per person
(£150 for a duration of 4 nights or less) is payable at the time of
booking. Should your holiday include components that require
advance deposits, or flight tickets that require immediate
issuance, additional non-refundable deposit payments will be
required and the appropriate amounts will be advised to you at
the time of booking. The Company will then issue its booking
confirmation invoice detailing that your balance is due ten
weeks before departure and, as no reminder will be sent, it is
most important that this date is noted and adhered to. Failure
to do so could result in the cancellation of your holiday and
the relevant cancellation charges as detailed in section 9 would
then apply. If a booking is made within ten weeks of the
departure date then the full amount must be paid at the time
of booking.
4. Partial Price Guarantee:
We do not sell ‘pre-packaged’
holidays so at the time of your enquiry we will provide you
with a quotation for your tailor-made holiday based on your
chosen departure date. Once you have confirmed your
holiday, the price will be guaranteed against increases to the
components of your holiday; however, any increases in fuel
surcharges, government taxes and fees plus exchange rate
fluctuations mean that the price of your travel arrangements
TERMS & CONDITIONS
may change after you have booked. We will not however
make any changes to the pricing within 30 days of your
departure. If the increase amounts to 8% or more of the
original holiday cost you will have the option of cancelling
and receiving a full refund of all monies paid, except for any
amendment charges. Should you decide to cancel, you must
exercise your right to do so within 14 days from the issue
date printed on your final invoice.
5. Travel Agents:
Your travel agent is there to provide you
with advice and assistance regarding your holiday. Any advice
given to you by your travel agent that is not based upon
advice given by us to the travel agent is the travel agent’s
responsibility. We do not accept liability for any incorrect
advice given to you in these circumstances. Your travel agent
will also act to relay information between both parties and
again we will not accept liability for failure by a travel agent
to do this properly. Any money paid by you to the travel
agent is held by them on behalf of The Company.
6. Documentation:
It is the client’s responsibility to obtain all
necessary passports, visas, health certificates, driving licences
and other documentation required for travelling on holiday.
We will not accept responsibility if you cannot travel because
you have not complied with requirements. The Company will
provide guidance in this area but the client must make
appropriate enquiries with the relevant authorities.
7. Unused Services & Lost Documents:
No refunds will be
made after departure in respect to services included in the
holiday price which are unused by clients. We are unable to
assume liability in respect of any lost or mislaid travel tickets
or accompanying documents. The terms and conditions in
this brochure supersede all other terms and conditions of
service providers involved in your travel arrangements unless
otherwise advised.
8. If You Change Your Booking:
If you decide to change
your booking after it has been confirmed, an amendment
fee of £50 per alteration will be charged to cover our costs.
Any amendment will also be subject to any additional costs
incurred through increases in airfares, hotels and other
holiday costs the amendment may involve. Any change
in departure date will be construed as a cancellation of the
original booking and cancellation charges as detailed in
section 9 will be applied. If you change your booking within
ten weeks of departure this will be treated as a cancellation
and cancellation charges as detailed in section 9 will be
applied. All requests to amend your booking must be made
in writing by the person who made the original booking.
Changes may not always be possible without a 100%
cancellation penalty.
9. If You Cancel Your Booking:
Should you or any member
of your party wish to cancel your booking once it has been
confirmed then you will be liable to pay cancellation fees. In
certain cases, the price of your holiday is calculated relative
to the number of occupants in a room, or passengers
travelling. If one of these occupants cancels (adults or
children), not only will there be a cancellation charge, but
also the remaining members of your party may have to pay
an additional sum. All cancellation notices must be made in
writing by the person who made the original booking. The
amount payable will depend on when we receive written
advice of the cancellation. In some cases, components of
your holiday (e.g. a tour, cruise or a stay over the Christmas
period) may carry a higher cancellation penalty than those
set out on this page. In such cases these penalties will be
taken into consideration when calculating your cancellation
charges. Please note that in the case of a cancellation made
after receipt of the travel documents, no refund can be
considered unless all travel documents are returned to
The Company.
Period before departure in which
cancellation notice is received
More than 56-45 44-30 29-23 22-8 7 days
56 days
days days days days or less
Cancellation
All
charge
deposits 50% 70% 80% 90% 100%
No refund for non-appearance. In some cases bookings will
be subject to a 100% penalty, when cancelled at any time
after booking. This would be relative to the components
booked and/or documents issued and, should it be the case,
you will be advised accordingly.
10. If You Change Your Booking Whilst Away:
The Company will not be liable for any alterations to the
booked holiday arrangements made by you whilst away.
Should you wish to make alterations you must do so directly
with The Company. Failure to do this will absolve The
Company of all liability concerning any resultant additional
costs, or cancellation charges.
11. If We Change Your Booking:
On occasion it may be
necessary to change the arrangements you have selected and
we reserve the right to do so at any time. Most of these
changes are minor, such as flight route changes, change in
airline and/or aircraft type, alteration of your outward
and/or return flights by less than 12 hours or change of
accommodation to another of the same standard as
determined by the grading within the Official Hotel Guide,
and we undertake to inform you or your travel agent as soon
as is reasonably possible. A major change is a change to your
UK departure airport (except between Heathrow and
Gatwick), a change to your resort area or a move to a lower
250
Booking Conditions