99 / 100
difference or (c) cancel your holiday. If such a major change is
notified to you or your travel agent within 56 days of departure
then in all above cases, (a), (b) and (c), we will pay you
compensation on the scale set out below and, should you
choose option (c), we will also refund in full all monies received
(excluding amendment fees).
Period before scheduled departure
within which a major change is notified
to you or your travel agent
More than 55-29 28-15
14 days
55 days
days
days
or less
Compensation
per person
NIL
£10
£20
£30
However, in no case will we pay compensation if the change is
due to force majeure (see section 18).
12. If We Cancel Your Booking:
Although it is unlikely, we
reserve the right in any circumstances to cancel your holiday
more than 56 days before your planned departure date, in which
event we will refund all monies paid. We will only cancel your
holiday within 56 days of departure for reasons of force majeure,
in which event you will be offered an alternative holiday of
comparable standard or a full refund of all monies paid.
13. Complaints & Disputes:
In spite of the many months of
planning, problems do occasionally occur. Should you be unable
to resolve your complaint locally, you must report it immediately
to The Company directly in order that the matter may be
rectified during your holiday. Failure to do so promptly would
deprive The Company of an opportunity to resolve the issue. In
the unlikely event that your problem is not resolved satisfactorily
whilst on holiday, your complaint should be notified in writing to
The Company within 28 days of your return. Failure to notify The
Company of any grievance at the time will absolve The Company
of all responsibility in the settlement of any subsequent related
claim once you have returned.
14. Building Work & Noise:
Many cities and hotels change and
develop constantly. From time to time hotels have to
undertake maintenance and renovation. This could mean there
may be a loss of some services as well as noise from building
equipment. Work may also be visible at the property. We
cannot predict when building work is likely to happen, however,
when we do know, we will try to inform you prior to your
departure. There is bound to be some traffic noise if your hotel
is located close to a road and the sound of aircraft if your hotel
is in close proximity to an airport.
15. The Company’s Responsibility:
(a) The Company has taken
all reasonable steps to ensure the suppliers with whom we do
business are reputable and efficient and that they comply with
the laws of the country in which they operate. The Company
TERMS & CONDITIONS
has also taken reasonable care in making the holiday
arrangements offered in this brochure and accepts
responsibility for ensuring that there are no deficiencies in the
services we are contractually obliged to provide and that they
are provided to a reasonable standard. Should deficiencies
occur then The Company will pay reasonable compensation
to a maximum of twice the total cost of the holiday. This
maximum amount will only be awarded in extreme cases and
when you have thus obtained no enjoyment whatsoever from
the holiday. In all other cases, The Company will pay an
amount it considers reasonable for the inconvenience
suffered. Please note that The Company will not accept
responsibility for disappointment suffered as a result of
unrealistic expectations. The Company does not accept
responsibility where there has been no fault on our part or
that of our suppliers or the cause was your own fault or the
actions of a third party unconnected with the holiday
arrangements, or could not have been foreseen or avoided
by us or our suppliers even if all due care had been exercised.
The Company has no liability for changes to, or cancellation
of schedules by, scheduled airlines and also has no liability if
you or any member of your party is prevented from travelling
on an aircraft, vehicle or vessel by any person in authority at
the airport, boarding point or port or is denied access to
accommodation by any person in authority because you or
the party member appears unfit to travel or is likely to cause
disturbance or discomfort to any other travellers. In this latter
instance full cancellation charges will also be applied.
(b) In the unfortunate event that you suffer death or personal
injury as a result of an activity forming part of your prebooked
holiday arrangements with The Company, we accept
responsibility except where there has been no fault on our
part or that of our suppliers or the cause was your own fault,
the actions of a third party unconnected with the holiday
arrangements or could not have been foreseen or avoided by
us or our suppliers even if all due care had been exercised.
(c) In the case of air, rail and sea travel or accommodation we
limit our liability to compensate you in accordance with the
provisions of the Montreal, Athens, Berne and Paris
Conventions respectively. (d) Where we accept responsibility
it is a requirement that you (i) assign to us your rights against
the person or persons responsible so that we may be
subrogated to those rights and claim in your place (ii) will
cooperate fully (at The Company’s expense) should we or
our insurers wish to enforce those rights. (e) Should you or
any member of your party, through misadventure, suffer
death, personal injury or illness during the holiday arising
out of an activity unconnected with the prebooked holiday
arrangements, The Company may, where appropriate and
at its discretion, provide general advice and assistance in
connection with any claims you may have against third parties.
The Company may agree to assist with initial costs up to a
maximum of £5,000 in total, provided you notify us of any
intention to bring legal action within 90 days of the
misadventure. Any costs incurred by The Company shall in any
event be repaid to us by the client where any claim is successful
or the client has the benefit of applicable insurance cover.
16. Brochure Accuracy:
All conditions and information shown
in this brochure are correct at the time of going to print.
Certain alterations may occur during the validity of this
brochure and we shall notify you of such changes at the time
of booking. If your holiday has already been confirmed, we shall
notify you or your travel agent immediately (see section 11).
In particular, you should note that the applicable 'Condition of
Carriage' of the airline or airlines onto which you are booked
will apply. Likewise, certain facilities at the hotels featured in
this brochure may be unavailable at given times of year
(e.g. swimming pool closed for cleaning, restaurant undergoing
refurbishment or given over temporarily to a specific function).
In such instances, our liability shall be limited to advising,
wherever possible, you or your travel agent of any significant
changes and to offer every assistance to ensure that your travel
plans are not inconvenienced or disrupted.
17. Special Requests:
If you have a special request for a facility
or service not advertised in this brochure (e.g. adjoining rooms,
specific bedding types or airline seat requests), we shall pass it
on to the relevant supplier but we cannot guarantee that it
will be met and we have no liability to you if it is not. We
cannot accept any booking that is conditional upon special
requests being met.
18. Force Majeure:
Except where otherwise stated in these
booking conditions, we will not be liable or pay you
compensation if our contractual obligations to you are
affected by any event which we or the suppliers of the
services in question could not, even with all due care, foresee
or avoid. These events can include, but are not limited to acts
of God, acts of any government, war (whether declared or
not), threat of war, other hostilities, terrorist activity, civil
strife, strikes, riots, fire, thefts, epidemics, quarantine or
medical regulations, natural and nuclear disasters, medical or
customers regulations, technical or administrative problems
with transport, industrial disputes, closure of airports,
breakdown in machinery or equipment, unexpected airline
flight rescheduling or similar events beyond the control
of The Company.
19. Forces Of Nature:
Natural occurrences including, but not
restricted to volcanic eruptions and hurricanes, are unlikely
however they could result in disruption to your holiday or
flight schedule. Although such incidents are beyond the
control of The Company, we will always offer assistance to
ensure your well-being and safety however, we are not
responsible for any additional expenses incurred should you
be unable to travel as originally scheduled.
20. Governing Law:
All matters concerning the booking and
in particular, but without limitation, in respect of questions of
liability and quantum of damages under section 15, shall be
governed by English Law and the parties shall submit to the
exclusive jurisdiction of the English Courts.
21. Payments By Credit Card:
The escalating fees imposed
upon The Company by the credit card companies have forced
us to seek to cover at least part of the cost in accepting
payments in this way. We will therefore apply 2% (3% on
American Express) to all payments by credit card, as well as
corporate debit cards.
99