By giving us your name and personal details, you are consenting for them to be used to process your booking. If you do not agree to our use of your information we cannot do business with you or accept your booking. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area, controls on data protection in the destination you are travelling to may not be as strong as the legal requirements in the UK. We will not however, pass any information on to any person/organisation not responsible for any part of your travel arrangements. This applies to any sensitive information that you give us such as details of any disabilities, dietary or religious requirements. Please note that where information is also held by your travel agent, this is subject to your agents own data protection policy.
Personal information collected
In order to carry out your request for travel arrangements, we will require full names for each person in your party, a contact address, contact telephone numbers including a mobile, email address and booking details including any details for travel arrangements booked independently. We will also store all email and/or postal correspondence.
Please note that for any minors travelling without their parents/guardians, we will require written permission from a parent/guardian to include the child in a booking.
Processing of personal information online
If you use the forms on our website to order a brochure, make a general enquiry or request a quotation for travel arrangements using our Travel Planner, then you must give your personal data and authorise us to process it. This data can include, but is not limited to, your name(s), address, email address, contact number and payment information. We do our best to protect your personal data however we cannot guarantee the security of your data transmitted via our website and any transmission is at your own risk.
Mobile Messaging Services
By giving us your mobile contact number, you are consenting to this being used in order to contact you through phone calls and whilst on holiday by messaging service.
Where is your data stored and how long is it kept?
All data is stored in the UK. We will keep your information for as long as required. Most data will be purged after 5 years however all information regarding bookings is stored for 7 years.
Transactions by credit & debit card
Recording of telephone calls
For training purposes, telephone calls may be recorded. All recordings are, and shall remain our sole property and are stored for 7 years.
We may also send you emails with details of special offers, inspirational ideas and competition details from time to time. If you do not wish to receive these please advise us by unsubscribing using the unsubscribe option at the bottom of the marketing email. Please note that your information provided to us is only used by companies within our group. It will never be shared with third party companies.
Third party cookies & links to other websites
You are entitled to a copy of your information held by us. If you would like to see this or to correct any inaccuracies please write to the Managing Director, North America Travel Service, The Kennedy Building, 48 Victoria Road, Leeds, West Yorkshire, LS11 5AF. You will be asked to answer security questions prior to us giving you access to this information. It will be provided to you within one month of receipt of the request. You are also entitled to request that your information be deleted, however this is only possible once our services have been fulfilled and there is no compelling reason to continue storing it.