Car Rental

Personal Protection Insurance 
This is an optional extra which provides cover in the event of injury or death to the driver or passengers, plus protection of personal possessions from theft, loss or damage. Your holiday travel insurance may give you adequate cover, therefore, we recommend that you ascertain your need for this insurance before you collect your vehicle, as once accepted, it is non-refundable.

Rental Terms 
Cars are reserved by category, not by specific make, model or engine size. Alamo reserves the right to substitute similar or larger cars at no extra rental charge. Most cars have automatic transmission and air-conditioning.

Airport Arrival 
In cities where Alamo does not have a rental counter inside the airport terminal, a courtesy shuttle service, which generally leaves from outside the baggage claim area, will transport you directly to the Alamo depot.

Rental Charges
All rentals are based on the 24-hour clock. So, if the vehicle is collected at 6pm on July 1st for a two week period, it must be returned to the rental location no later than 6pm on July 15th. A grace period of only 29 minutes is granted. Late returns will be charged at Alamo’s local tariff. Cash is not accepted for any local payments in the USA or Canada.

Minimum/Maximum age restrictions
Renters and additional authorized drivers must be 21 years of age or older, except where provincial or state law provides otherwise. Renters and additional authorized drivers aged between 21 and 25 years of age may only be permitted to rent/drive specific vehicle classes and an additional young driver fee may apply. There is no maximum age restriction in the USA or Canada, except where the rental commences at National Canada Licensee locations in British Columbia where the maximum age for all rentals is 79 years.

Additional Drivers
At the time of pick up, all passengers intending to drive the car must be present and provide their driver’s licence. Digital driving licenses are not accepted. An additional fee per driver per day if applicable is payable locally if not included in your rental and only authorised drivers listed on the Alamo rental agreement are permitted to drive the vehicle.

Partially Used Rentals
We are unable to offer refunds for a car rental that has not been used in its entirety.

Global Positioning System
Alamo offers the option of pre-booking GPS (Global Positioning System) as part of your car reservation. GPS is available at most depots and on most car categories. We highly recommend that you include it in your rental or, should you have your own with U.S./Canadian mapping, we suggest you take it with you when you travel.

One way rentals/Intercity fees – All one-way rentals must be booked in advance.  Intercity Fees generally apply and are determined by the map distance between the pick-up and drop off locations.  The one-way fees are payable locally.

USA Intercity Fees
0 – 200* miles = USD$99
201 – 500 miles = USD$150
501 – 1,000 miles = USD$300
1,001+ miles = USD$500
*A drop fee will apply if the rental is picked up at a downtown location and dropped off at an airport location in the same city (or v.v.).

Exceptions – Rentals commencing at Port Canaveral and returning to any Florida destination will be charged a $50 intercity fee. Rentals commencing at Orlando or Melbourne and returning to Port Canaveral will be charged a $50 intercity fee. Rentals of a Convertible vehicle, commencing from any San Francisco location between 1 July and 31 August will incur a $350 intercity fee. Rentals commencing from any San Francisco Downtown location between 1 July and 31 August, for all car types excluding Convertibles, and returning to Los Angeles will be charged a $150 intercity fee.  If returning to Las Vegas or San Diego, a $300 intercity fee will be charged.

Canada Intercity Fees
0 – 50* miles = CAD$50
51 – 300 miles = CAD$199
301 – 800 miles = CAD$300
801 – 1600 miles = CAD$500
1601 – 2500 miles = CAD$750
2501 miles + = CAD$1000
*A drop fee will apply if the rental is picked up at a downtown location and dropped off at an airport location in the same city (or v.v.).

Exceptions – One-way rentals commencing in Lake Louise may only be returned to Calgary Airport and an intercity fee of $250 will be charged.  One-way rentals commencing in Jasper my only be returned to Edmonton ($400 intercity fee), Calgary ($599 intercity fee) or Vancouver Airport ($999 intercity fee).  One-way rentals commencing at a Vancouver Island location may only be returned to Vancouver Airport and the intercity fee varies between $150 and $1000 depending on the pick-up location.  Details of the specific one-way fee will be provided at the time of booking.

Child Safety Seats
Children are required by law to be transported in approved child seats. These must be requested at the time of booking and will be provided by Alamo at a cost of $6.99 per day plus tax with a maximum fee of $70 per every 30-day rental period. A refundable deposit is also required at the time of collection.

Driving Territory
Vehicles rented in the United States can be driven in any state in the USA however vehicles rented in Alaska may only be driven in Alaska. Also, vehicles may not be driven into Mexico. Vehicles rented in the USA can also be driven into Canada, however, some restrictions apply based on the size of the vehicle.  Vehicles rented in Canada can be driven into the USA. Rentals originating at a licensee location in British Columbia may only be driven in the provinces of British Columbia and Alberta and the state of Washington.

Road Tolls
Many toll authorities have removed the cash/credit card payment booths on some toll roads and bridges so if you choose to use a toll road/bridge which does not offer a cash/credit card payment option, the only payment method available to you is the electronic system of payment called TollPass. On roadways covered by our TollPass service, the program allows Renters to drive through electronic toll lanes and pay tolls electronically. The program is offered in three ways, depending on rental area.

Toll Pass Automatic – the renter may be charged a TollPass Convenience Charge (TCC) (where available) of $4.95-$5.35 per day during the rental period for each day the rental vehicle is operated on a TCC covered road and the vehicle operator does not pay an applicable toll. Total TCC will not to exceed $26.75 per every 30-day rental. In addition to the TCC, the provider or a third party may separately charge the renters credit card for the posted cost of all tolls that are not paid by the vehicle operator and are incurred during the rental period.

Toll Pass Waiver – the renter may elect Toll Pass Waiver (TPW) to rent a toll pass transponder device in the Chicago Metropolitan area. The TPW charge is $11.99 per rental day. The TPW charges include all tolls generated on all toll roads.

Toll Pass Device – the renter may rent a toll pass device at the time of rental at locations in the Northeast United States. The charge for the toll pass device is $4.95 per rental day with a maximum of $24.75 per every 30-day Rental. In addition to the toll pass device rental charge, the provider or a third party shall separately charge renters credit card for the posted cost of all tolls that are not paid by the vehicle operator and incurred during the rental period.